Return Policy

Return Policy

At StyleMantra, we are committed to ensuring the satisfaction of our customers. Please read our detailed return policy below:

Return Eligibility

  1. Time Frame: Items must be returned within 3 days of receipt.
  2. Condition: Items must be in their original, unused condition with all tags attached. Items that have been worn, altered, or washed are not eligible for return.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

  • Customized or personalized items.
  • Clearance or final sale items.
  • Items purchased during special promotions or sales.

Return Process

  1. Initiate a Return: Contact our customer service team to initiate a return. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Wait for a return authorization and instructions from our team. Unauthorized returns may not be accepted.
  3. Packaging: Securely pack the item(s) in the original packaging, if possible.
  4. Shipping: Send the package to our designated return address. Customers are responsible for return shipping costs.

Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Please note, original shipping charges are non-refundable.

Exchanges

  • If you need to exchange an item for the same item in a different size or color, please initiate a return and place a new order for the desired item.
  • Availability of replacement items is not guaranteed.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately with details of the product and the defect or error.
  • We will provide instructions for returning the item and will arrange for a refund or exchange.

Additional Information

  • We reserve the right to refuse returns that do not meet our return policy.
  • We are not responsible for lost or damaged returns.
  • Refunds will only be issued to the original payer and payment method.

Customer Satisfaction

At StyleMantra, your satisfaction is our priority. If you have any questions or concerns about your order or our return policy, please contact our customer service team for assistance.